Frequently Asked Questions
Do my Lash Fairy points expire? Nope, you’ve got them for the life of the program!
Can I get my Lash Fairy points back if I change my mind on redeeming a gift? Unfortunately no, points can not be given back once any gift or dollar off offer has been redeemed. So make sure you apply your discounts and offers carefully!
Can I use more than one discount or offer at a time? Only one discount code/ offer code can be used per online order.
If I have been given the chance to redeem a free gift using a certain amount of points, how do I do this? Add that particular item to your cart and once you are at checkout, apply the coupon code provided to bring the price down to $0.
How do Lash Fairy points work with returns? If you need to return or exchange something you’ve purchased online at www.architectsandfairies.com the points you earned from that purchase will automatically be deducted from the account that was used for the original purchase. Points are deducted at the same rate as they were earned.
If you return and/or exchange any of the products awarded through the redemption of points, all redeemed points will be forfeited.
Why didn't I receive my Birthday points? If you added a birthday that occurred within 30 days of the entry you will not get your Lash Fairy points until the following year. This is a fraud prevention feature that deters customers from putting in a false birth date to try and earn points. These points will be presented on your birthday, NOT on the date you entered it.
Do I get free shipping? Yes, you do! All orders processed using the Lash Pro discount codes automatically get FREE shipping!! You’ll have so much extra money left over you won’t know what to do with it!
What if I have another question? Please reach out to firstname.lastname@example.org for any additional questions!